FAQs Frequently Asked Questions
1. What is a Digital Product Passport (DPP), and why does my brand need it?
A DPP is a unique digital identity assigned to each product, containing essential details like materials, origin, lifecycle, and sustainability data. It helps brands comply with EU regulations, enhance transparency, and engage consumers more meaningfully.
2. Is your platform compliant with emerging DPP regulations?
Yes! DigiProPass is designed to help brands stay ahead of evolving regulations, including the EU’s DPP framework adopted in 2024 and set to become mandatory by 2027. It also supports other global sustainability standards with automated compliance updates and customizable reports.
3. Can we use your platform if our data is unstructured and scattered?
Absolutely! Our platform provides a customizable template to organize and upload product data in bulk. Fill in the essentials, and we’ll generate Digital Product Passports seamlessly, no complexity required.
4. How secure is my data?
We prioritize security with enterprise-grade encryption and GDPR compliance. Our cloud-based architecture ensures reliability, scalability, and tamper-proof data storage, with access restricted to authorized users only.
5. Can we customize the platform to match our brand identity?
Yes! We offer white-label solutions with full branding options, logo, design elements, and messaging. Multi-language and region-specific adaptations are also available to meet global needs.
6. How does DigiProPass differ from other Digital Product Passport providers?
DigiProPass is built specifically for SME fashion brands, focusing on simplicity, low barriers to data entry, relatable sustainability metrics, and integrated circularity tools. While many DPP tools are built for large enterprises, DigiProPass makes compliance practical, fast, and accessible.
7. Do we own our data?
Yes. Your brand retains complete ownership of all product and sustainability data uploaded to DigiProPass. We only process data as required to operate the platform and never sell or share it with third parties.
8. Is DigiProPass suitable for small teams or early-stage brands?
Absolutely. The platform is designed for teams with limited resources, helping them start with whatever data they have and scale their traceability over time.
9. What does onboarding look like?
Fashion brands get guided onboarding, bulk-upload templates, and easy step-by-step workflows. Most brands go live with their first DPPs within a few hours.
10. Are DPPs mandatory for all fashion products?
Under the EU’s upcoming regulations, DPPs will become mandatory for textiles and footwear from 2027 onward. DigiProPass helps brands prepare early so they’re not caught in the last-minute scramble.
11. Do customers need an app to view the DPP?
No apps needed. DPPs open instantly through mobile-friendly QR codes and can be viewed in any browser.
12. Can DigiProPass support circularity workflows (resale, recycling, donations)?
Yes. DigiProPass includes built-in features for end-of-life pathways, enabling brands to donate surplus stock and track circular impact.
13. How is our data protected?
We follow GDPR/UK-GDPR, use encrypted cloud storage, role-based access control, and conduct regular security testing to ensure your product and sustainability data stays safe.
14. What is the pricing structure?
We offer a 21-day free trial, followed by 6-month or 12-month subscription plans designed to scale with your brand. No hidden fees.
15. Can DigiProPass be used for other industries outside fashion?
Yes. While built with fashion at the core, the platform can support apparel, accessories, textiles, home textiles, and lifestyle goods.